What happens if it doesn’t fit?

We do not accept returns or offer refunds for any purchase made from our online store or website as all items are custom made-to-order. It is for this reason that we highly urge you to make absolutely certain of your correct measurements and ensure you have selected the appropriate size prior to completely your order. While we provide guides to assist you in determining sizing, they are simply intended as a guide and not a guarantee. If you have any doubts regarding your size or measurements, we strongly urge you to go to a local jewelry store to find out your correct size before placing an order with us. 

We are not responsible for any wrong sized items that are purchase through us. However, in the event your item does not fit the way you had hoped, please contact us at design@rynjewels.com to let us know and we can walk you through some options for getting the jewelry sized accordingly. We do not guarantee by any means that the jewelry can positively be re-sized and we are not responsible for any difference in price, cost or additional shipping that may be necessary in the event a size difference can be arranged. 

When will my order get to me?

All of our jewelry is custom made-to-order. We estimate 2-3 weeks from the time your order is placed for your jewelry to be made, processed and shipped with the selected method of shipping. While it is possible that your jewelry will be made sooner than 2-3 weeks, we cannot guarantee it. You will receive a confirmation email once your order has been placed, confirming your order. Once your jewelry has been made, we will notify you via email and follow-up with shipping details the following day. If you have any further questions regarding the status of your order, please feel free to email us at design@rynjewels.com or give us a call on the number provided on your invoice. 

What is your return policy?

All items are custom made-to-order and are final sale. No exceptions. Please refer to our Return Policy for more information.

Please contact us at design@rynjewels.com for any further questions or concerns.